SHIPPING & RETURNS
We want you to LOVE your OrbitNations items! All of our products are created just for you when you order.
Shirts, hoodies and hats- 7 to 14 business days.
Mugs and tumblers- 5 to 11 business days.
USA made flags and face covers- 7 to 14 business days.
All other products- 10 to 20 business days.
Times may differ during both USA and international holidays. We are experiencing some delays due to COVID-19 shutdowns but are doing our best to get back to normal production times. Thank you for your understanding.
How can I contact you?
Our customer service email is firstname.lastname@example.org
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
- YES! Hassle-free returns! Please email email@example.com with your name, order number, and the reason for exchanging.
- If the exchange is due to a defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.Do you offer refunds?
- ABSOLUTELY! If you don't love your Orbit Nations item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.